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Category archive for "Sales"

Rebuilding Gym Customers’ Trust in the Pandemic Era

Health clubs are in a pickle right now. Not only are they struggling under a load of new regulations and expectations, but they must figure out how to lure clients back into the gym —where the money is made. Just how can gyms rebuild faith in their brand, their facility, their people? Is there a roadmap to follow? Here are the Facts In truth, gyms are not petri dishes of disease. Early non-peer reviewed research shows minimal transmission of COVID-19 at gyms when proper distancing and hygiene methods are in place. The Oslo-based study randomized 3,764 people split into two groups — training and non-training. Of the 3,016 people who returned to be [...]

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Train Your Gym Staff Like Pros

What if every gym employee approached their job like a salesperson? How would that affect your health club’s businessevery day? Would it help or hurt customer retention?  Why would you even want to train employees in basic sales techniques? Wouldn’t that become annoying? Probably not. See, sales is not just about selling something. It’s an attitude. Employees are a core component of any marketing strategy.They reflect the composition of your gym, your target market.They are the face of who you are as a business and you hired them because of their skills, personality, and ability to relate to customers.  So take advantage of your advantage. As Zig Ziglar [...]

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Need a Digital Marketing Strategy? Try These Tips

As the owner of a gym, drawing in new members is a topic that will always be near the front of your mind. Successful business owners never truly stop marketing. Over the years, you have probably run your fair share of gym promotions, membership discounts, and group signup events. Marketing strategies like these often - for good reason - make up the backbone of gym advertisement campaigns.  However, sticking to these tried and true methods can feel a little stale after a while. Not to mention, if you neglect the technical and online sides of your marketing campaign, you are leaving dozens [...]

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Even More Alternate Revenue Streams for Gym Owners

If your gym operates solely on income you bring in from client memberships, you could be leaving a whole lot of money on the table. Opportunities for Alternate Revenue Streams you can operate from your gym or your website are nearly endless. Passive (Or Almost-Passive) Income The least time-consuming revenue opportunities will earn money for your business with little to no effort or time spent on your part once the initial setup is complete. Truly passive income is difficult to generate, but it is entirely possible to build low-effort revenue streams into your business. From simple to complex, you can [...]

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Alternative Fitness Club Revenue Streams: To Add or Not to Add

So, Should You Pursue Alternate Income Streams or No? There comes a limit to the number of memberships you can sell, which is a good thing. You hit the ceiling for your single gym it means you’ve maxed out the potential for monthly subscriptions. To go further, you have to sell more to the same people with alternative fitness club revenue streams. There’re some alternatives to this alternative, but they may not be the best choices. You can do the big-box corporate brand shuffle, which means over-selling memberships and hoping they don’t all turn up. Instead, you have to connect [...]

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Gym Business Boosts with Retail Merchandise and Supplements

Promote Your Fitness Club with Private Label Branding Nothing brings credibility to a small fitness club like a unique fitness concept built around a strong brand. As long as you have a robust gym management software system as a foundation, you start to develop streams of income that complement your client programming. It also helps to have your brand on merchandise and products for sale in your gym’s store or front desk. You don’t need much floor space for these high-margin sales. Now, you can even add custom merchandise and e-commerce pages to your club website with ease. This is [...]

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Diamonds Are Forever but Club Retention Changes Daily

Glittering Membership Management Performance Indicators If you can do things that keep and reduce change to the minimum your club might just be on the path to finding diamonds. Retention is the key concept of club management. It brings your small gym business dreams to life. That is a constant, but, unless your retention rate is one-hundred percent, it means change is the only constant. Setting Retention to Maximum If you have a limit to your membership management capacity, the longer members stick around, the less you have to invest in recruiting new ones. The difference is like that of [...]

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Gym Business Sales And Some Negotiation Lessons from TV

The Principle of Winning For all of the modern technology in the world, the principles that make the foundations of business are as accurate as they are old. While we designed the Insight Gym Management Software Suite to be a tool that will drive efficiency and profitability, it does so by the fundamentals of business management. One of the most fundamental concepts in business is this: Nothing happens until somebody sells something. Selling is the most fundamental principle in business, and much of everything else follows from it directly. If you can transform the culture of your gym into a [...]

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Automating Fitness Club Customer Relationships for The Win

Getting Organized Is The Key To Winning Organizing your gym members, prospective future members, and members at the edge of retention, is much easier if you have an automated system to manage the process. It’s one thing to have a list of customers and something completely different to have a system that maintains your contacts with them and reminds you of important dates and alerts you to changes. In fitness clubs, Gym Insight is your best tool to stay on top of the customer juggling game. It is a specialized package that, among other things, does the parts of customer [...]

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Are Fitness Club Waiting Lists Good Or Bad For Business?

Let’s Talk About Success What does it mean to have a waiting list? First, you should be thrilled that your fitness club is so in demand! If you have a strict upper limit on capacity such as class spaces adding new members beyond that limit can be a dangerous game. When your gym is overcrowded, service delivery tanks and cancellations skyrocket. Keep A Steady Buzz with A Waiting List You might even want to have a contingency plan that includes cutting off new memberships and waitlisting applicants to prevent chaos. If your gym gets overcrowded or the staff overwhelmed, service [...]

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Complementary Client Programming For Fitness Club Owners

Categories for client programming must align to sales goals and be complementary to one another. After all, the most fundamental activity in any business is selling. In a people-business like fitness, it’s as true as ever; gym business owners have to do some selling to survive. Fortunately, you don’t have to start again from scratch to get every sale. The secret is that, as your gym members come to you on a regular basis you have a warm and receptive audience for your products and services. Your Client Programming And Sales Audit If you have never done such an exercise, [...]

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7 Fitness Industry Hacks for Aspiring Gym Owners

There’s not much that a little creative ingenuity can’t overcome. The fitness industry is one where you can get a start with or without vast sums of capital to invest. While it might seem easier to do with truckloads of financial backing, there are plenty of things you can do to get started or at least boost your business to the next level. 1. Be The Expert Focus on what you do best. That thing that you’re most confident about and for which you have the most experience, this is what management gurus call your core competence. The knowledge that [...]

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3 Alternate Revenue Streams To Boost Your Fitness Business

Getting Beyond The Gym Business Basics Developing alternate revenue streams for your new fitness club is the next stage for any ambitious gym business venture. If you hope to grow your business beyond the basics of club memberships, it is vital to have additional sources of income to achieve long-term success. Once you have a steady stream of income from membership subscriptions to your club, you have a solid start to gym ownership success. That doesn’t mean you can sit back and relax though. It is time to expand all of the additional channels of income that compliment and enhance [...]

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Why Client Acquisition Is Critical In The Gym Business

Planning For Client Acquisition Success After my last post about starting your own business, the logical follow-up is a blog about client acquisition. Yes, that post did go into details about how important it is to understand your customers. Also, there is no doubt that finding your niche is the key to success too. You need a practical, step-by-step plan to acquire new members. What that means is a plan to get them in the front door, signed up, and working out. While you should build a funnel for membership sales, you don’t want to get caught in a formula [...]

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Starting Your Own Business In A Fitness Niche Like CrossFit

The Niche Gym Business That Works For You If you’re starting your own business, there are lots of fitness niches that you can pursue. CrossFit is but one of many. However, the CrossFit concept is the perfect example of a gym model that finds the strongest motivation for a specific type of gym membership prospect. It has been about four years, maybe more, since I first noticed CrossFit boxes. I was suddenly aware they were popping up in storefronts, industrial spaces, and old service stations around here. I have to say that I am impressed by the resilience of this trend. [...]

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