Danny Fagan, director of customer service
Here’s the inside scoop — Daniel’s the guy who’s in charge of keeping our customers happy. We count on him to direct a team of U.S.-based customer service pros who reflect our gym-obsessed focus. Then, because he’s so close to the customer and understands their day-to-day so well, we made him our training specialist, too. Here, he and his team ensure our customers know how to use every feature built into the software, recognizing that no matter how well-designed a product is, there’s always a hurdle to overcome.
Read on for the lowdown on Daniel. We hope you speak with him soon!
What is your business background?
I started as a manager at Anytime Fitness, a family business at the time. Eventually, we took over three Anytime Fitness locations. My brother, Lawrence, was the general manager. I spent about 10 years as a gym manager before we developed Gym Insight software.
What do you enjoy most about your work?
I can be home with my kids. Working from home is my favorite thing. Also, my customers make me happy. I can actually talk with some of our amazing gym owners for hours on end. Probably, if I wasn’t involved with a gym for so long, I could not relate as well. But my background makes it easy for me to understand them.
How have these chats with customers helped Gym Insight?
Our customers give us some of our best ideas. We were gym owners in the past, but it’s been years since we ran a gym. We are out of synch that way, but our customers will bring us right back. Often, they’ll say, “Have you ever thought of this?” and we will implement their idea. Our background helps us understand why they need certain things, but they’re in the thick of it and can make really sharp suggestions.
What is your favorite initiative at Gym Insight?
The feature that allows gym owners to add annual fees to an online membership in our Sales Guru© software. We were able to add enhancement fees into the sign-up process, so owners don’t have to go back and do it later after the membership is signed.
What are your primary responsibilities within Gym Insight?
Customer service – head of customer service and training new employees. I take phone calls, delegate to the customer service team what they need to do throughout the day, pretty much keep customer service going.
Can you tell me a little about you? What do you do when not with Gym Insight?
Playing with kids is about the most exercise I get right now. My oldest just turned four years old, and the littlest is two. Dad, family guy. Soon, I hope to go back to hiking and to begin taking my kids camping.
It’s a wrap!
Thanks for sharing, Danny, and hang on – you’ll be back on the trails before you know it! Why? Because kids grow up lightning fast and our great software keeps customers so happy, you’ll be searching for hobbies in no time.
Thank you for reading our employee profile. Just so you know, we are an industry leader in gym management software. With software designed by gym owners and flat monthly rates, our product is one of the most intuitive, easy-to-use, and affordable on the market. Call us today at 1-855-FOR-GYMS for a free demonstration on how we can lower your software management costs and free up your capital.