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Category archive for "Documentation"

Product or service documentation or HOW-TOs

We Call It “The Money Catcher” –

Read About Our Updated Task List Feature  “In the successful organization, no detail is too small to escape close attention.” Lou Holtz Recently, in response to customer requests, the software team at Gym Insight updated our tasks application. The newly redesigned Task List is robust and easy to use, resulting in increased employee initiative and fewer lost opportunities. Here are five ways the Task List feature saves you money. 1.    Encourages employees to begin working before you arrive. The truth is, many employees don’t start doing stuff until the owner walks through the door. To get them moving on time, our new “assign [...]

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4 Mistakes I Wouldn’t Make Twice Opening a Gym

What could be better than exercising every day and hanging out in your own awesome health club? If owning a gym is your dream job — keep reading our blog. The truth is – opening a gym is a lot more than just buying gym equipment and unlocking doors. Succeeding at owning a gym takes planning, perseverance, moxie, and money. Today, we've spoken with experienced gym owners to learn four of the most common mistakes new gym owners make when getting started in the business. Understand your lease fully before signing on the dotted line! #1 — Signing a lease too quickly [...]

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Three Good Reasons To Establish Gym Rules

Operating a gym within a set of rules creates structure for both club owners and members. Whether your gym rules are created for safety purposes or just to build a harmonious, fitness-first experience, they are a significant asset to any well run health club.  1.    Gym rules define your club’s culture.  The fact is many gyms do not post or enforce any rules. Recently, I trained as a guest at a national chain. This company has a reputation for indulging power lifters and gym rats. Although I knew this, the facility’s condition shocked me. Heavy weight sets were left on abandoned. [...]

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Facing Down Negative Social Media

With all this coronavirus negativity lurking, just how likely is it an irate member will unleash online over a small incident at your club? Right. So you need to be ready for negative social media. How can you do that? First, put a good plan in place before a problem arises. Create a clear social media policy for your employees. In the simplest terms, a social media policy is a guideline for how everyone should conduct themselves online. Here’s a good template and guide. Establish a gym photography policy. Many larger national gyms have a “no photo” and “no video” policy. And while there’s no keeping phones out of [...]

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Unhappy customers

How to Keep Peace Between Gym Members

The gym today is different than it was 12 months ago. It’s changed. Maybe we have, too. There have always been rule keepers and rule breakers, but now, it’s like they live on either side of your fitness club, and they’re driving each other crazy. The culprit?  Masks, social distancing, germ wars … the list goes on and on.  Meanwhile, you and your staff are stuck in the middle. As a gym owner, you need to manage all these senarios to minimize any potential harm Clearly communicate your gym’s policy. First, educate your staff. Define your gym’s coronavirus policy, and what national [...]

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gym insurance

Ugh…Buying Gym Insurance?

6 Short Answers To Help Simplify Your Search  1.    What insurance coverage must my health club keep? General Liability Commercial PropertyProfessional LiabilityWorkers’ Comp 2.    Do these policies cover every event on property? Professional liability insurance for personal trainers is a must! No! There are many exclusions, and optional coverages may be needed to fully insure your gym. For instance, problems caused by tanning beds, club events, independent contractors, or within onsite businesses may not be covered under every general liability policy. As your fitness club grows, consult with an insurance advisor first before adding such services as childcare facilities, or undertaking breakout expansions [...]

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Texting Health Club Members Do’s & Don’ts

Contacting gym members through text messaging is a great idea. Your health club is a vital part of their lives, and by keeping in touch with them, you express interest in their fitness and health while staying mindful of communication trends. So what could go wrong? Well, let’s talk about that. Text Messaging Is Communication; Every Word Represents Your Brand Studies suggest most people open their text messages. Estimates are as high as 98 percent. We love the ease and simplicity, and, in large part, prefer texting to receiving a phone call. Yet, the act itself is infused with a [...]

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Use Surveys to Safeguard Your Gym Against COVID -19

Taking control of your gym's business during the ongoing economic crisis caused by COVID-19 is not simple. It's always been expensive to acquire new members-estimates suggest it costs 3x as much to lure a new client in the door as to keep the one you have. But in today's uncertain environment, retaining and expanding your client base is both critical and complex. So how can you maximize every gym member relationship? By understanding customers' concerns, clearing up misunderstandings quickly, and using real-time information to make informed updates to your business model. Nothing does this quicker than a survey. Surveys allow [...]

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7 Reasons Client Programming Is The Key To Fitness Club Success

Structure Your Offerings with Client Programming for Fitness Client programming is your menu of good things that you offer your market. In the fitness business, it's one of the fundamental dimensions that define a successful training practice. The big-box fitness brands can afford to stand back and cover all of the programming bases. As a small gym business owner, you are probably better served if you focus on one or a few. The irony, of course, is that the corporate brands would do better if they could do the same. However, in my experience, excellence doesn't scale all that well. [...]

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Management Information Reveal Your Membership By The Numbers

Data Is The Answer But What Is The Question? Whether you are a new club owner, a professional trainer, or a veteran of fitness club management you can always benefit by extracting more information from the data that you generate in your gym business operations. With every transaction or response received from prospects or members, you create data. This might come in through your payment system, setting up a new account in your membership management system or getting a response from an email blast that you send out to a list. In most cases, these days the data will come [...]

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Paperless Contracts and Digital Signatures!

Paperless Contracts and Digital Signatures!: Paperless Contracts and Digital Signatures! We released the paperless contracts and digital signature feature about a month ago to all of our beta testers and today we're releasing it to everyone. No more paper contracts, no more filing cabinets! Create and sign agreements right from the Billing Info tab on any account! For more information and step-by-step instructions click on the link below. Learn More Save

Gym Management Software As A Service

Platform As A Service Or Software As A Service I was recently talking to a local small business manager who told me about how his company saved itself by switching format. Clients demanded to get updates and they felt compelled to comply. Payment in a one-time fee meant that the longer clients used their software the less they profited. This turned around when they went to a monthly plan: clients became a cash flow and they have the resources to update generously. I wanted to share this because it is so similar to the experience I had in deciding the [...]

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Canadian Flag

Gym Insight Now Internationalized for Canada!

Since the launch of Insight, we have had a significant interest from our neighboring country, Canada. Slowly, but surely, we have been working on internationalizing our program for Canadian use. We are excited to announce the on-board of our first Canadian gym just a few weeks ago. After beta testing and working out some bugs, we are now ready for the Canadian gym market. Gyms in Canada can now enjoy the ease of use of Insights' management program, check in access system, and recurring credit card billing through Authroize.NET. Insight sends a warm welcome to Canada and invites you to [...]

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