Welcome to our Hidden Features blog. In these issues, we cover recent changes and updates to our software. Browse through this blog to review a few of our newest features and functions. Here at Gym Insight, we’re always sweating the details, working hard to create the best, easiest-to-use software in the industry. Scroll down to discover what makes us stand out from the rest. 1. Ctrl + Click does double duty in Gym Insight. Do you need to open a new screen without leaving your current one? Just Control + Click to open the desired page in a new browser tab. This [...]
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I decided to write this blog after spending 30 minutes trying to find my yoga studio’s phone number. After social media searches turned up nothing, I finally capitulated and sent an email. The next day, I received a chipper response and the requested reservation. I won’t go into why I needed to call my studio. Like most people, I usually self-select classes and reserve through their online system. A phone call is my last resort. But it got me thinking: Is this just a yoga studio thing or are more gyms and fitness centers opting out of voice-to-voice communication? According [...]
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Employee Profile – Alison Lynch Gym Insight employee Alison Lynch's one-year anniversary with our gym management software firm has nearly arrived and we are so thrilled to have her on board. When we asked Alison to join our customer service team last May, we were excited by her career experience, which included nearly 25 years of customer service and benefits administration with her family-owned insurance company. We know the best customer service representatives are a hardy bunch and Alison has not disappointed. She comes equipped with nerves of steel, a sense of humor, and the intuitiveness to handle diverse personalities – [...]
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Employee Profile – Abigail Bell Welcome, Abigail Bell, to Gym Insight! Now in her fourth week of employment, we are proud to announce our newest customer service representative came to us from long-time Gym Insight customer Whetstone Fitness, where she was their general manager. Hiring Abigail is a huge win for us. She brings eight years of hands on, daily experience using our gym management software at a rapidly growing club. We feel this practice will be invaluable in her ability to help our customers. Don't worry. We did not steal her! Honestly, we just got lucky. Abigail and her husband [...]
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My family recently stayed in a hotel where we were greeted by an employee vaping behind the counter. Later, I found the hotel’s gym equipment broken and worn out. On my next visit to the city, I stayed at another hotel, in a different part of town. This excursion made me think about the similarity between gyms and hotels and what the fitness industry can discover from the leaders in leisure. And, how devastating bad first impressions are on customer retention. How the best hotels create brand love. Hilton understands good customer experiences — coupled with excellent customer service — [...]
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Dear Gym Owners and Gym Dreamers, Your business means everything to us. You are the independent fitness club owner with the courage and conviction to work relentlessly for your own success. It’s a great story, one we cherish hearing every day. At Gym Insight, we sincerely value these long-term relationships with our customers. You feed our most innovative design ideas and keep us excited to create — and re-create — the best gym management software on the planet. This may be because we’re a lot like you — a privately held company growing with a single purpose — to bring profitability, [...]
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When we started this blog in 2011, Gym Insight was a young company — barely three years old, and still beta testing much of its software. Today, we’ve installed our health club software in countless gyms while cultivating the passion for ingenuity and improvement that brought us here today. Here, we shamelessly pitch why we (still) believe we offer the best gym management software on the market. 1) FREE United States-Based Customer Service This seems like an unusual boast but, truthfully, local customer service is not so common. Our highly praised customer service team is located in the Continental United States [...]
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As a gym owner, you would already know that the music you play at your gym defines the ambiance and affects the level of motivation for your members. With different personalities coming to your gym, you are probably having a hard time trying to keep everyone happy with the type of music you play. While hardcore bodybuilders are likely to prefer rock and heavy metal, others might be more comfortable listening to pop and blues. The choice of workout music can also differ a lot according to each type of exercise. When deciding which music or radio station you should [...]
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There are people in the world who are naturals at selling and performing in public situations. Personally, I am not one of them. It amazes me when someone seems to be naturally cool and confident when eyes are all on him or her. Also, those people tend not to be trainers or managers working in gyms. I suppose that figures, helping people motivates most of the trainers that I know but they tend to have a history in jobs that are not sales related. I love working out and hanging out in the gym So do most of the trainers [...]
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Employee Profile: Steven Cole Manning, customer support It takes gumption to work, go to college, and raise a tween, but our customer support pro Steven Cole Manning makes it look and sound easy. He’s one the newest members of our team and has quickly revealed a multiplicity of talents that are reshaping our social media outreach. Hired to support Danny Fagan, our director of customer support, Steven Cole brings an eclectic background as useful as it is interesting. Read on to discover how a gift for gab and an ear for music are moving our software company into the future. [...]
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Danny Fagan, director of customer service Here’s the inside scoop — Daniel’s the guy who’s in charge of keeping our customers happy. We count on him to direct a team of U.S.-based customer service pros who reflect our gym-obsessed focus. Then, because he’s so close to the customer and understands their day-to-day so well, we made him our training specialist, too. Here, he and his team ensure our customers know how to use every feature built into the software, recognizing that no matter how well-designed a product is, there’s always a hurdle to overcome. Read on for the lowdown on Daniel. [...]
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As a gym owner, customer service may be one of those catchphrases you don’t think about much. To stay competitive and keep costs down, you’ve leaned into online sign-ups, digital keytags, and reducing employee payrolls. It’s working, too. With an emphasis on cost reduction and adapting services to customer needs, small gyms have stopped disappearing from the landscape. Truthfully, if you’re a gym owner reading this blog, you’ve survived quite a clean-out. In 2019, gym ownership hit record levels, with more than 41,370 gyms in the United States, according to Statista’s research. Today, that number hovers at about 31,000 clubs. Congratulations on being among the fittest [...]
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Why Gym Insight is the right gym management software for your fitness center Choosing the right gym management software for your fitness club is probably one of the hardest decisions you’ll make as an owner. Not only is it the track on which your gym runs, but if you need to switch software companies, transferring data can be brain-numbingly difficult. So you want to get it right, if not the first time, at least the second go-around. As a holiday gift to you and to us, we’d like to express why we believe Gym Insight is just the best possible [...]
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Let’s talk switching gym management software as a goal for January. If your fitness center is using a management system that takes a percentage of every sale, now is the time to switch to Gym Insight. The process is simple and the results are worth the effort. We know it’s the holiday season. We understand you’re busy with family, friends, and the slow drizzle of diehard gym members. Changing software is the last task you want to add to your to-do list. But listen to us. Why would you not want to switch software right now? After all, January and February are [...]
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As a gym owner, you’re a natural entrepreneur. Capable of weighing risks and making decisions. Yet, diversifying companies or running multiple gyms is a difficult leap — powering through even one gym can seem insurmountable. How can you run multiple gyms successfully? To answer this question, we turned to Troy Barnum, who owns two Total Fitness gyms and a successful ATV ecommerce store. He bought his first gym in 2011 after running other ventures. Here’s his key advice. For a full recount of our conversation, go to our “Gym Owners Podcast” https://www.youtube.com/watch?v=zxZ2Q5ExbQ0 10 Tips for Running Multiple Gyms 1) Expect to work hard. Barnum puts [...]
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