Why Great Gym Customer Service Is Still Job Number #1 

As a gym owner, customer service may be one of those catchphrases you don’t think about much. To stay competitive and keep costs down, you’ve leaned into online sign-ups, digital keytags, and reducing employee payrolls.  It’s working, too.  With an emphasis on cost reduction and adapting services to customer needs, small gyms have stopped disappearing from the landscape.  Truthfully, if you’re a gym owner reading this blog, you’ve survived quite a clean-out. In 2019, gym ownership hit record levels, with more than 41,370 gyms in the United States, according to Statista’s research. Today, that number hovers at about 31,000 clubs.  Congratulations on being among the fittest [...]