Employee Profile – Abigail Bell Welcome, Abigail Bell, to Gym Insight! Now in her fourth week of employment, we are proud to announce our newest customer service representative came to us from long-time Gym Insight customer Whetstone Fitness, where she was their general manager. Hiring Abigail is a huge win for us. She brings eight years of hands on, daily experience using our gym management software at a rapidly growing club. We feel this practice will be invaluable in her ability to help our customers. Don't worry. We did not steal her! Honestly, we just got lucky. Abigail and her husband [...]
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Fitness Trainer Staff & Sales Training If I had wanted to be in sales . . . Yes, it’s true, if we wanted to be in sales, we probably wouldn’t be working in the physical fitness business, would we? I know that it’s a common sentiment in this business. People become fitness trainers for lots of reasons. However, I’ve yet to hear anyone convincingly state that they did it because they wanted to consistently up sell to the "platinum package deal" or make sure clients walk out with sacks full of merchandise. I get that. But this is a business and [...]
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Why It is Vital to Hire a Competent Manager Hiring someone to manage your fitness center is one of the most important decisions you will make regarding the business. Management staff can make or break your business in a relatively short time. Your manager is your representative; your main customer service person as well as the person who manages your employees and makes all pertinent decisions when you are not there. It's no wonder that many fitness facility owners are reluctant to hand over the reins of their business to a manager. Your facility manager needs to wear a lot [...]
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I know maintenance isn't exactly the most exciting topic to discuss in the world of fitness gyms; in fact it can be straight up DULL. Cleaning is the same boring subject and definitely not sexy, but as previously discussed in the "Keeping Your Business Clean," blog post, I feel that it is equally as important as maintaining your gym equipment. So to spice it up a little, let's think about it this way... every person involved with the fitness center industry is affected by maintenance! How? Members want gym equipment that works. Gym managers always have to keep an eye [...]
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