Meet Chuck Pickett, Our Gold Standard.
Customer Profile: Chuck Pickett
We’d like to introduce Chuck Pickett our newest software customer support representative. He hails from California by way of Pennsylvania and recently joined our offices in Las Vegas.
He’s a long-time single dad of three teenagers who remarried in 2023. A U.S. Navy veteran as well, we are excited for technical leadership he brings to this position. We’ve found his diversified background gives him the skills to ease business owners through the challenges often generated by integrating new software.
For this profile, we spent some time with Chuck, discussing his background, perspectives, and why he owns 8 cats.
So, let’s talk about the cats.
many? It turned out to be a typical Chuck answer, “Well, we were supposed to pick up just one, and then he had a sister, and the others…” Unfortunately, the cat distribution system took hold and before he knew it, this nice guy now parents eight cats.
Luckily, as a dad of two girls and one boy, ages 19, 17, and almost 13, he’s immune to turbulence and takes the brood in stride. In fact, he added a dog along the way, just to keep things lively. Turns out, he’s got the temperament of a scholar. Along with spending his youth in the Navy where he was an instructor for ground support, he developed a love for life-long learning.
In addition to testing and evaluating the technology that moves or works in Navy aircraft, Chuck supplemented his Business Administration degree with four master’s degrees: MBA, IT Systems Analysis and Design, Information Security/Assurance and Digital Forensics, and IT Project Management.
All are within the software field. His reasoning? “This is the way things are going. We are not running from computing, we are running to computing,” he explains.
How did he find himself in the gym industry?
After leaving the service, he held government analyst positions focusing on IT project management and component procurement that directly supported the military. Eventually, he decided to change career paths and take a position at a leading California health club, where he rose to general manager until the company shuttered after the pandemic.
What are your primary responsibilities within Gym Insight?
Software customer support, with a focus on door and inside access support.
What do you enjoy most about your work?
“I wish I had had this software in my club. It makes me excited when I talk to gym owners. Gym Insight legitimately makes their lives easier because it is well developed. We may not have every fantasy feature, but the ones we have are extremely strong and we support them very well,” he says.
He enjoys the entire suite and the company. Especially the fact that GI’s team would rather develop something correctly from the start, rather than wait until it comes out to fix the bugs.
What makes you successful at software customer support?
“Coming from an intrinsically customer-forward background, I talk to people how I want to be talked to. My core belief is — how do I expect good treatment if I don’t speak to them that way?”
Additionally, my background in instruction and database management gives me the experience to walk customers through the development process. It’s often not that the “software broke,” but that there are layers to the system — like an onion — you often must peel back to find the issue.
What are your go-to activities when not working?
I love cooking and games of all types — tabletop, card games, video games — I enjoy the puzzle aspect of it. I also love to read and – did I mention? – I have eight cats and one dog.
Chuck is Gym Insight’s gold standard.
This trooper is more than a customer support agent — he is a military veteran, a step-up-to-the-plate dad, and now a husband. And, more than that, he is a survivor who’s approached all his responsibilities with a seriousness we wish everyone would adopt. We are lucky to have him on board, and if you ever have a chance to say hello to him, we hope you ask how those cats are coming along.
Gym Insight – Attracting great talent is our goal.
We take hiring as seriously as we do our software. The person who answers your questions must not only be personable, but they should offer the talent of explaining the complex simply. Customer service reps like Chuck, who are intrinsically highly skilled in the information technology world, are our gold standard. We believe you will notice the difference the next time you call us.
Until then, Gym Insight will be here for you—with the best, easiest-to-use gym management software in the industry. Our powerful tools include:
- Fully automated Digital Keytag 24/7 door access
- A free Member App
- Robust customer and gym management software with bulletproof backup security
- U.S.-based customer service ready to listen and help
Call us today for a free demo and see why we boast an industry-leading customer retention rate. Once you experience how easy it is to use Gym Insight, you’ll wonder why you didn’t switch sooner.
Call 855-FOR-GYMS (855-367-4967)
