We all want to stand behind our gym software decisions.

Unfortunately, when it comes to gym management software, many health club owners realize too late that their software provider’s promises often fall short. Here are seven common problems our customers report experiencing while using our competitor’s gym management software:

1. My Gym Software Won’t Allow Presales!

This is often a case of an unresponsive software company. A good gym software provider will support your business from day one — even during construction. That includes ensuring your subscription is operational before opening your doors. Just make sure you’ve secured a merchant provider and are 100% ready to launch.

Read this blog on how one Gym Insight customer successfully used presales to overcome unexpected start-up costs.

2. Managing Taxes for My Gym Is a Nightmare!

Multiple locations, varying tax rates, and complex calculations can create a huge burden for gym owners. Your software should allow managers to enter a variety of tax rates based on your specific needs. For instance, if services and retail items are taxed differently, your system should calculate each separately.

Customizing taxes by type lets you do things like promote pre-tax rates or display the full price (tax included). Ideally, this information feeds directly into a sales tax report that’s easy to retrieve. Gym Insight includes all of these features and more. Call us to learn how we can simplify tax management for your gym.

3. My Software Crashes During Updates!

Crashes can occur due to power outages or unexpected computer restarts. Our reliable Insight Access system solves this issue by ensuring 24/7 front-desk check-in and continuous data retrieval—even during outages or interruptions. It runs in the background, allowing multitasking and ensuring member satisfaction, regardless of your computer’s behavior.

4. Clients Are Using My Gym for Free!

This is called access theft, and it’s a real—and costly—problem. It often happens more easily than you’d expect. The solution? Secure your entrance with a monitored access system.

Our door access solution is fully integrated with Gym Insight. When a member scans in, their photo is instantly compared with the one on file. If you suspect barcode sharing or unauthorized guests, simply retrieve date- and time-stamped images for review.

Our digital keytags offer a foolproof solution. Embedded in the Member’s App, each keytag generates a dynamic QR code that refreshes continuously—blocking any type of sharing. Even better? When a member quits, simply deactivate their access from your management portal. Their barcode or app instantly becomes useless.

5. My Gym Software Company Charges for Customer Support!

So the sales rep seemed like a great guy—until you needed help. Then you were passed off to an overseas call center or told there’s a support surcharge.

Our advice? Ask upfront. Then verify. At Gym Insight, our U.S.-based support team answers your call quickly—at no extra charge during normal business hours.

6. Why Does My Gym Software Cost So Much?

Because most gym software is built and sold by billing companies — not fitness specialists. Their goal? To extract money from your accounts, not to support your gym. Health club software is simply a byproduct of their real business.

Here’s how that affects you:

• They take a percentage of every sale
• Charge for extra features and apps
• Impose late fees — and then keep those fees for themselves

Check out our Hidden Truth blog to learn how gym software companies are profiting at your expense.

7. Our Personal Trainers Still Can’t Keep Track of Their Sessions!

You’re not alone — it’s a common issue. But it’s a critical one.

Tracking is the lifeblood of a gym. Sure, fitness is your focus, but data is what drives success. You need to track personal training sessions, membership sales, cancellations, delinquencies, and commissions. These numbers are your path to profitability.

Gym Insight gives you full control with a powerful reporting system that delivers dozens of fully customizable reports — so you can stay on top of your business, moment by moment.

• Instagram
• Facebook
• YouTube