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Tag archive for employees

Know Your Gym’s Mission Pt. 3

It's not just about what you think the identity of your gym or fitness center should be. It's more than that. It matters what all of the other people think: the employees, contractors and other stakeholders. The way to guide their understanding is by having a clearly stated, present-focused, mission statement. This is another in the set of articles I've been writing about values, vision and your mission. The overarching theme here is getting your business to work as smoothly as possible and for this trifecta to become a shared idea. My exact point here, is to have a statement [...]

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Know Your Gym’s Mission

Who Are You? A Foundation of Values You know in your heart why you founded a gym and what you want to achieve with it. But as a small business owner, your success depends on the support, hard work and cooperation of all the people who are part of your organization. Your employees need to know why they are doing their jobs and be able to see a road map to find their way on the journey. Once you start to build your business, you may still be the one in control but your entire organization needs to have an [...]

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Part II: Which is better…Personal Trainers and Compensation

On fitness forums, I have seen this question posted quite frequently: Which is better, to hire a personal trainer as an employee or as an independent contractor? In Part I of this series we looked at the very basic options that both gym owners and personal trainers have when hiring and being hired. I received a great response with an overwhelming majority of personal trainers who work as independent contractors. I have yet to receive feedback from gym operators. Regardless, some of the personal trainer responses described their independent contracting experiences as "win-win" both for them and the gyms that [...]

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Haven’t Figured Out How to Market Your Gym This Fall?

Here’s a Great Checklist to you get started!  We know designing a seasonal marketing plan can be daunting. It may seem easier to wait until after the holidays to encourage new sales. Don't think like that. Promoting your gym business is like exercise - consistency creates results that lead to great success. The challenge is in overcoming the negative self talk. To help you get started on this onerous task, we've prepared a simple overview of the primary ingredients you'll need to promote your health club this fall. First, what’s it going to be? Paid advertising or a referral campaign? [...]

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How to Make Money Owning a 24-hour Gym

Don Roberts’ Fit 24/7 Gym keeps things simple. His gym does not boast a sauna, day care, or exercise classes. Customers know to follow the rules or get kicked out. And his club is open every day, 24 hours a day, frequently without a single employee on premise.  Stripped bare of any extras and run entirely by himself, his 550-member facility in Durango, Colorado, has been profitable — very profitable, he insists — from day one. The key to making money is minimal expenses and 24 hour access. The advantage of 24-hour gyms  In a time when nearly 20 percent of gyms closed permanently [...]

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Train Your Gym Staff Like Pros

What if every gym employee approached their job like a salesperson? How would that affect your health club's businessevery day? Would it help or hurt customer retention? Why would you even want to train employees in basic sales techniques? Wouldn't that become annoying? Probably not. See, sales is not just about selling something. It's an attitude. Employees are a core component of any marketing strategy.They reflect the composition of your gym, your target market.They are the face of who you are as a business and you hired them because of their skills, personality, and ability to relate to customers. So [...]

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Take Advantage of That Clean Gym!

The COVID-19 pandemic has cast a long shadow on the question of how to maintain a clean and sanitized gym while running a successful, profitable business. The increased vigilance required by staff, the infrastructure investments, the heightened customer awareness coupled with suppressed demand all combine to swell both costs and risks. Today's gym owner walks a fine line between keeping his or her business open and losing it all to an uncertain market. However, for gym owners, their single greatest decision could be to see this pandemic as an opportunity-a chance to grow and change for the better-rather than view [...]

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How to Find Natural Leaders Among Your Employees

When you've been "the boss" for a long time, it can be hard to remember what it felt like working for someone else. You get used to making the decisions, holding the power, and choosing the direction in which you want your company to go. When the future of your gym business lies on your shoulders, you feel that weight every single day. Especially now, with COVID-19 fresh in everyone's minds and the futures of independent businesses everywhere hanging in the balance, you're probably feeling the stress of holding everything together. You might feel like you are the glue trying [...]

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Managing Your Employees’ Fears After COVID-19

As a gym owner, you have likely been concerned with keeping the fears of your paying members at bay in the post-COVID-19 world. You probably have spent the mandatory lockdown coming up with ways to maneuver your business through the crisis and putting plans in place for your grand reopening strategy once the stay at home orders are lifted. But what about your employees? Many workers are facing huge numbers of uncertainties surrounding their jobs, as well as worrying about their own health and that of their families. Now is the time to plan how you will address your employees' [...]

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Is it better to hire salaried trainers or accept freelance trainers who work out of your gym?

If you have just opened a brand new gym, you are probably in the process of making some crucial hiring decisions. As a business owner, you know how your staffing choices affect your day to day work life, your responsibilities, and your bottom line. If you find yourself confronting the dilemma of hiring in-house personal trainers versus allowing freelancers to work out of your gym space, keep the following factors in mind. Benefits of keeping trainers on staff and paying a salary or hourly rate Often means more consistency and reliability When you hire your trainers as regular staff, you [...]

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How to Lead Your Staff

Being a great leader to your gym staff is similar to being a great boss or manager in any business where you lead a team. Team management principles are mostly universal regardless of your business, but with some creativity, you can utilize fitness principles you already use every day to hone your management skills and build a strong and cohesive team of employees for your gym. Maintain a good working relationship with your staff. Remember that happy people work more efficiently. It's a fact that employees with the highest mental and emotional satisfaction work harder and more efficiently than employees [...]

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Is It Time To Hire A Gym Business Manager?

Facing The Day You Decide To Hire Managers When it comes to hiring new people for critical positions in a growing business, gym owners often find that it's a tricky affair; the needs are many, and so are the hazards. It's one of the things that can have a lasting impact on your company and your ability to scale your outfit up to enterprise scale. When your gym membership grows, and you have a small hourly or commission-based team that needs more direction than you can manage on your own, it is time to start considering the possibilities of bringing [...]

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Customer Service Is Not For Everyone

Give Great Customer Service To Secure Your Business Future I've come to the conclusion that there's one simple key to effective customer service. It's a principle that's so obvious that it is quite simply missed most of the time. Sometimes genius lies in the simple, the unsophisticated and the literal. The key that I'm talking about here is the practice of hiring only people for customer service roles who are naturally inclined to help others. One of the best business practitioners of this sort of policy is Southwest Airlines, which has long known the importance of finding the right person [...]

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Employee Incentives In Gym Management

There are so many things that have to work together to make any business successful. But if the employees can work together as a self-supporting team you are winning the most difficult part of the battle. Any business that works with memberships and requires selling and customer service needs a tightly knit team that's stronger than the sum of its individual parts. In gym management for the independent gym owner there are a specific set of concerns because of issues like staff turnover and the need for sales by staff to current members. In this post I'd like to talk [...]

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In Pursuit Of The Smooth On Boarding Process

There is nothing more worthy of celebrating, when you own a gym, than bringing in new memberships. It gives you hope for the future as you watch your list of members grow. This so-called on boarding period is a highly critical time that you can use to secure your relationship with customers. You have the perfect opportunity to assure a high lifetime value for you, and positive experience for them. Selling Means More Than Surviving This transitional time period can determine how long new members stick around and how they present their experience to friends and on social media. It [...]

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