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Tag archive for gym member

Mobile Fitness Apps Part 3: Mobile For Managers And Members

In this blog post I want to balance out some of the enthusiasm that I put into the previous two articles in the series on mobile fitness apps. This article changes gears somewhat; it’s a discussion about where the boundaries lie in mobile computing, in support of fitness businesses. I have already given the case for having apps and now I would just like to mention some of the characteristics and limits that define what mobile apps are and what they can do. A Fork In The Road Mobile friendly websites are not the same as mobile applications. The web [...]

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Customer Complaint Graph

How to Handle Gym Member Complaints

When running a fitness center or any other business for the matter, it is only a matter of time till you have to deal with a disappointed or angry customer. This is when you face the challenge of handling the situation in such a way that the customer discovers the best qualities about your gym. If you get lucky, you might even end up earning a lifetime member with several recommendations. Let's see how you can take full control of the situation and turn an upset customer into a loyal member. Controlling Various Forums of Complaints In addition to getting [...]

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Street turning into an arrow with white paint on it saying "Go the Extra Mile"

What is Gym Customer Service?

Customer service is important for any business to succeed. If you own a gym, your revenue source will be directly linked to your membership base. In order to ensure that your gym business survives and remains competitive in today’s fitness industry market, you have to consistently provide your members with high quality service. Customer service plays a vital role in member acquisition and member retention. Gym members that are satisfied with the service being provided by your fitness business will automatically come back to your gym and spread the word to their family, friends, and co-workers. For service providers, like [...]

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