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Mobile Fitness Apps Part 3: Mobile For Managers And Members

In this blog post I want to balance out some of the enthusiasm that I put into the previous two articles in the series on mobile fitness apps. This article changes gears somewhat; it's a discussion about where the boundaries lie in mobile computing, in support of fitness businesses. I have already given the case for having apps and now I would just like to mention some of the characteristics and limits that define what mobile apps are and what they can do. A Fork In The Road Mobile friendly websites are not the same as mobile applications. The web [...]

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Customer Complaint Graph

How to Handle Gym Member Complaints

When running a fitness center or any other business for the matter, it is only a matter of time till you have to deal with a disappointed or angry customer. This is when you face the challenge of handling the situation in such a way that the customer discovers the best qualities about your gym. If you get lucky, you might even end up earning a lifetime member with several recommendations. Let's see how you can take full control of the situation and turn an upset customer into a loyal member. Controlling Various Forums of Complaints In addition to getting [...]

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