retention

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Tag archive for retention

Diamonds Are Forever but Club Retention Changes Daily

Glittering Membership Management Performance Indicators If you can do things that keep and reduce change to the minimum your club might just be on the path to finding diamonds. Retention is the key concept of club management. It brings your small gym business dreams to life. That is a constant, but, unless your retention rate is one-hundred percent, it means change is the only constant. Setting Retention to Maximum If you have a limit to your membership management capacity, the longer members stick around, the less you have to invest in recruiting new ones. The difference is like that of [...]

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Fitness Business Success is All About Measuring Improvements

Management Metrics and Where You Find Them Like fitness programming, gym business management is about setting goals and defining improvements. It’s how you measure them that provides the framework to get the work done. You can’t know what you’ve achieved until you’ve measured it. Whether it’s measured in lean body mass, inches of muscle, or maximum deadlift weight, measurement tells you how much progress you’ve achieved relative to your workout goals. It’s the same for business goals. If you want a leaner company, better sales performance, or higher rates of retention, you measure your actions to hit your targets. The [...]

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Gym Business Owners Face These Urgent Issues Right Now

Gym Management Software And An Inquisitive Mindset I think there is only one way to survive in the fitness industry in the next few years. As a gym business owner, be ready to make changes quickly and often. Be curious about what’s around the corner. The changes that are going on around us right now are world-shattering, and you have to keep up to survive. There will be many companies that get lost along the way. Insight gives you the gym management software tools to respond proactively to changes. Of course, other things demand your attention too. But First, The [...]

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The Big Picture in Client Acquisition and Client Retention

Powering Your Way Out of The Twilight Zone Picture yourself on a treadmill and the faster you walk or run, the more new clients you add to your gym membership base. At the same time clients are dropping out and, to stay in business, you have to keep adding new ones to replace them by running faster. The metaphor of the treadmill could become a nightmare if your client acquisition doesn’t keep up with your cancellations. This picture shows the paradox of retention, and if you’re struggling, it’s like watching yourself in an episode of the TV classic series, the [...]

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Happy Fitness Club Members And The Questions They Ask

Just because you have happy fitness club members, it doesn’t mean that you’re going to be completely free of issues. Even the most smooth-running gym business is going to have occasional payment disputes. When it comes to questions about customer credit cards and payments, you have to get it right. In this case, satisfactory resolutions can mean the difference between customer retention and cancellations. Payments and the records that report them are some of the most problematic parts of consumer businesses, particularly in fitness. Misunderstandings in these areas can quickly turn happy customers into annoyed ones. Situational Responses And Maximum [...]

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Abandon Client Retention for A Leaner Business Model

Sometimes it’s when you go against the grain that you do your best work. If you’re in a competitive marketplace, (and let’s face it, in this industry, who isn’t?) you have to fight for every advantage. Your membership retention rate is one of those things that can make an impact in the profitability and survival of your small gym business. I certainly don’t think small gym business owners should completely ignore how well they retain their membership. However, if you’re working on a shoestring budget and living in the back office because you can’t pay yourself a salary, maybe it’s [...]

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Reflection and Planning Bring Three Things To Gym Management

As a professional fitness operator, with interest in the Gym Insight Blog, you probably know how to prompt reflection and planning for your members and clients. Working with clients and giving them feedback on their workout regimens and redirecting them for better results is a fundamental part of the fitness profession. When you use the tools of your business as the keys to leadership, you’ll go much further, stay in business as long as you want, and make a higher level of profits in return. Like the classic leadership book by Stephen Covey, reflection and planning give fitness club owners a synergy that multiplies your [...]

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Client Retention Habits To Get Your Fitness Club Through The Slow Times

The retention versus attrition club membership tension is never going to end in the gym business. It’s sort of like the battle of the waistline, never-ending and more desperate around the holiday season. If your small fitness club or studio is getting quiet and new membership inquiries are tapering off leading up to the holidays and New Year, it’s time to respond and take action. Of course, the pre-holiday season lull is the calm before the storm, as we then roll swiftly into the busiest time of the year for the fitness industry. Even so, now’s a good time to [...]

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That Time When Saying No Sold A New Gym Membership

New gym memberships make owners and managers feel great, no doubt! But it’s even better if you can hold on to the old memberships longer. Reducing your rate of club turnover and increasing the customer lifecycle are critical practices in building successful fitness businesses. Here on the Gym Insight Blog, I have made the point many times before that retention matters as much as sales. But getting these numbers right is so important that it doesn’t hurt to dive into retention and selling gym memberships once again. If you structure your sales and onboarding process well, saying “no” at the [...]

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7 Customer Retention Tips For Busy Gym Owners

Retention, Retention, Retention! The subject of retention keeps coming up on the Gym Insight Blog because it keeps gym owners in the business. In fact, any business that depends on periodic payments and satisfied customers must make retention a priority. As long as you maximize the length of time that you retain your members, you’ll minimize the cost of replacing them. Retention touches on issues such as membership turnover and the lifetime value of a customer. So let’s review some of the things that you can do to hang on to your clients for the long haul. Build Trust In [...]

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Survey Says Wearable Tech Is Key

Trainers Adopting Tech Could Create New Potential A recent American Council On Exercise (ACE) Survey, quoted by Club Industry Magazine turned up the conclusion that trainers need to be more aware of the potential offered by wearable technology. This refers to the wristband devices such as FitBit that record all your activity throughout the day, from your sleep patterns, to heart rate and calorie expenditure. Well, my natural reaction to that was “don’t we all?” However, the point here was that the spread of wearables is making consumers curious about the potential in the data. According to the survey, they appear [...]

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Survey Shows Small Gyms Grow By Reviews

Third Party Confirmations I was just reading the results of a really interesting small business survey, and the discussion about it, on the Club Solutions Website. The point was that community and reviews lead as the driving forces for growth across the spectrum of small businesses. Of 6,000 survey respondents, eleven percent were gym members. The survey showed that there is growth in the economy, small businesses get the most return by providing community, and that small businesses, including gyms, get a lot of mileage from reviews posted by members.  The article went on to say that these reviews provide [...]

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Customer Service Is Not For Everyone

Give Great Customer Service To Secure Your Business Future I’ve come to the conclusion that there’s one simple key to effective customer service. It’s a principle that’s so obvious that it is quite simply missed most of the time. Sometimes genius lies in the simple, the unsophisticated and the literal. The key that I’m talking about here is the practice of hiring only people for customer service roles who are naturally inclined to help others. One of the best business practitioners of this sort of policy is Southwest Airlines, which has long known the importance of finding the right person for [...]

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Unboxing the Gym Experience

When The Unboxing Experience Feels Like Your Birthday I recently set up a local service with a card reader. The company that sent the reader seems to have a real insight into the concept of experience, particularly the unboxing experience. The reader is well designed but so was the box that it came in. It contained three cleverly designed and satisfying layers of wrapping that had to be peeled away or opened and then a final layer of protective plastic that was strangely the best part to remove. These days, it's no surprise that people unbox their tech-toys and upload the [...]

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Tackling Membership Retention

Doing Well By Doing Good Membership retention is the one weightiest factor in running your business, after winning initial sign-ups. I’ve been reminded of this because, according to the author of the book Blue Zones, Dan Buettner, almost all of your members will drop out within three years of first signing up. This is your recidivism rate. Improving and extending these numbers will reduce the turnover rate at your gym. The Importance Of Membership Retention Your revenue is going to benefit from marginally extending the averages on your memberships. Revenue comes from your subscriptions and if you are doing the [...]

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