Respond To Reviews Every Time

These days it's almost impossible to avoid the online community and customer feedback. Think of that as a good thing! Make the effort to be aware of reviews of your gym or studio and be prepared to respond. The secret is first knowing where to seek them out and then responding to them, before you find yourself digitally tarred and feathered. Of course some of what you get is going to be positive. However in business it's almost impossible to do anything that provides a customer experience that's universally loved. Misunderstandings and miscommunications can occur even in ideal conditions. Just [...]