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Respond To Reviews Every Time

These days it’s almost impossible to avoid the online community and customer feedback. Think of that as a good thing! Make the effort to be aware of reviews of your gym or studio and be prepared to respond. The secret is first knowing where to seek them out and then responding to them, before you find yourself digitally tarred and feathered. Of course some of what you get is going to be positive. However in business it’s almost impossible to do anything that provides a customer experience that’s universally loved. Misunderstandings and miscommunications can occur even in ideal conditions. Just [...]

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Get the most from Yelp with Fitness Business Promotions

As a business owner, you depend highly on reviews. Yelp is one of the top searched directory and review sites with more than 100 million unique visits since January 2013*. However, Yelp has been criticized for failing to show and tell all reviews posted to their site about your business. You could have more reviews than you are aware of, because reviews could be caught in a filter... Anthony, from Lifestyle Fitness 24/7 in Las Vegas, gives some tips and promotional strategies on how to get the most from your Yelp reviews! * (^ Wilhelm, Alex (2013-02-13). "Yelp surged past [...]

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