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Tag archive for sales

From Personal Trainer to Gym Owner: How Living One’s Purpose Creates Success

November 2022 Profile – The Gym at 214 Main, Fort Mill, South Carolina The Gym at 214 Main is located on a busy main street in a small town in South Carolina In 2020, current owner Jovon Times, along with his wife Keisha Unger-Times, decided to make a bid for the twice-sold gym after training clients there for 12 years under the moniker of “Exercise Times.” He and Unger-Times soon owned the 24/7, 5,500-square-foot gym — a turnkey operation with a  roster of clients, excellent equipment, and a contract with the Jazzercise brand.  Now, everything else, as he says, is gravy.  Times went from [...]

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Time To Reflect And Make Plans

https://www.youtube.com/watch?v=2GHsKOL5wZk Reduce paperwork this New Year by implementing a gym management software system. How Does It Look? What Does It Mean? What Needs To Be Done? It's a great time to draw a line under the past year by looking at what was good, what was bad and what looks to be changing. I'm not talking about Taylor Swift or politics here, but specifically in the marketplace that you serve as a small gym owner. I've been writing about a lot of different topics this year and it's worth a review to remind readers of what's been covered and some [...]

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How to Expertly Sell Gym Memberships

Selling gym memberships is the lifeblood of any fitness center. Yet most gym owners don’t think in terms of the sales process, instead leaving the most critical component of their business unscripted and unmanaged.   To help club owners better understand how to train their employees so they can guide clients skillfully, we are running a five-part series that breaks the gym sales process into discrete, manageable training points: Introduction and goal assessment How to conduct a proper tourPrice presentationClosing the saleAsking for (additional) business  Part 1. Introduction and Goal Assessment Introduction: Say My Name It seems elementary, but the first step [...]

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10 Cost-Effective Ways to Promote Your Fitness Business

10 Cost-Effective Ways to Promote Your Fitness Business 10 Cost-Effective Ways to Promote Your Fitness Business Marketing your gym is an ongoing process. Placing an advertisement periodically here and there will not be enough for your business to survive. You always have to be proactively thinking about the next promotional idea, slogan, or campaign. There are a handful of ways that are cost efficient and will effectively promote your gym business your within your immediate target area. Here 10 ways to help get you started. 1. Sponsor charities Simply choose a charitable event or charity organization and do short term and [...]

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8 Ways An Annual Gym Marketing Plan Can Bolster Business

Every health club owner knows they need to market their business. Advertising, seasonal promotions, social media postings, local signage, and more, all contribute to the intricate balance of maintaining your customer base. Many business owners, though, fail to plan long-term, allowing opportunities to slip as they run their day-to-day operations. These missed revenue generators are needlessly frustrating.Here’s why an annual marketing plan is so important. 1. Long-Term Marketing Strategies Prepare You for the Unexpected Vow this year to plan ahead. Building your marketing plan based on a full year’s calendar assures you are more likely to arrive prepared for a [...]

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Five Secrets to a Great Gym Tour

Don’t lose out on selling a new customer! When a prospect first walks into your health club, they’ve thought about joining for six months. They’re scared and skittish, ready to leap at any chance to say “let me sleep on it,” or even just turn around and leave, while congratulating themselves on their bravery and effort. Don’t let that happen. Here are five secrets to a great gym tour that are sure to increase sales and create clients excited to join your club. 1. Introduce yourself and ask their name. Use it throughout the tour. Memorize it. 2. Slow down. [...]

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Turning Gym Cancellations into Cash

What if I told you there was $500 in monthly gym memberships sitting in your computer? As an owner of a studio, would you search for it? Well, it’s right there — in the cancelled customer column. Let’s look at how we can bring these old friends back into the fold. Make a Plan to Contact Everyone knows turnover is high in the gym business, and lately that number’s crawled upwards. However cancelled and frozen accounts are a golden opportunity. These customers signed up once. They know your club. Now it’s up to you and your sales team to rekindle [...]

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Train Your Gym Staff Like Pros

What if every gym employee approached their job like a salesperson? How would that affect your health club's businessevery day? Would it help or hurt customer retention? Why would you even want to train employees in basic sales techniques? Wouldn't that become annoying? Probably not. See, sales is not just about selling something. It's an attitude. Employees are a core component of any marketing strategy.They reflect the composition of your gym, your target market.They are the face of who you are as a business and you hired them because of their skills, personality, and ability to relate to customers. So [...]

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Chip Card Readers Roll Out And Follow Up Opportunities

Do The Dip With Your Credit Card Chip How are you doing with taking credit cards at your gym or studio these days? The term is "dip"; you dip your chip card to pay now. That is, of course, if your gym is using the EMV chip card slot on the merchant terminal, rather than still swiping the magnetic strip. As a quick reminder, magnetic strips are "bad" because they carry your account number and information in the open, for anyone to read. And that is what criminals have been doing; they are reading the unscrambled account information on magnetic [...]

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Membership Payment System For Your Gym Business

The Price Of Taking Gym Payments In sales, they say something like, "you're only as good as your last paycheck!" That rings true for small gym business owners too. So, it's a problem if a service takes a payment on your behalf and delays sending funds to your bank account. One of the most useful automations for a small fitness studio or gym is the one that keeps the payments flowing in, without delays or excessive amounts of work on your part. Unfortunately, that's not always a given. Allow me to explain. Taking Recurring Payments For Memberships The system you [...]

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Customer Service Is Not For Everyone

Give Great Customer Service To Secure Your Business Future I've come to the conclusion that there's one simple key to effective customer service. It's a principle that's so obvious that it is quite simply missed most of the time. Sometimes genius lies in the simple, the unsophisticated and the literal. The key that I'm talking about here is the practice of hiring only people for customer service roles who are naturally inclined to help others. One of the best business practitioners of this sort of policy is Southwest Airlines, which has long known the importance of finding the right person [...]

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Credit Card Liability And You

Credit Card Crackdown What is going on with that whole credit card change out, due to be completed by October? It looks like there will be a big panic right at the last minute as retailers (including the fitness industry) will be doing all of the things that they should have done already to try to accommodate the mandatory shift over to the EMV Chip-and-PIN cards for all electronic payment transactions. In recent years credit card companies and merchant services have clamped down on the amount of information that they allow vendors or retailers to retain at the point of [...]

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Sales And Presentation Skills Revisited

There are people in the world who are naturals at selling and performing in public situations. Personally, I am not one of them. It amazes me when someone seems to be naturally cool and confident when eyes are all on him or her. Also, those people tend not to be trainers or managers working in gyms. I suppose that figures, helping people motivates most of the trainers that I know but they tend to have a history in jobs that are not sales related. I love working out and hanging out in the gym and so do most of the [...]

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Tackling Membership Retention

Doing Well By Doing Good Membership retention is the one weightiest factor in running your business, after winning initial sign-ups. I've been reminded of this because, according to the author of the book Blue Zones, Dan Buettner, almost all of your members will drop out within three years of first signing up. This is your recidivism rate. Improving and extending these numbers will reduce the turnover rate at your gym. The Importance Of Membership Retention Your revenue is going to benefit from marginally extending the averages on your memberships. Revenue comes from your subscriptions and if you are doing the [...]

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