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Finding The Voice Of The Customer For Gym Owners

Have you heard of the market research term Voice of the Customer? If not, you might take an interest in what it has to offer small gym business owners, even if you only have the resources to apply the principles and not the full process. If you want to get a better return on your gym business investment you need to hear what customers want and use that information to set benchmarks for the quality of the service you deliver. Knowing What Your Customers Want In the excellent leadership book, The Seven Habits Of Highly Effective People, Stephen Covey declared [...]