Selling Fitness Experiences To Make Happy Gym Members

Again With The Experience The digital economy has changed everything about the fitness experience. Your gym membership is now as much about connecting with people as it is about the workout. The workout experience counts most, but the club experience as a relationship is vital too. Everything from social media engagements, shout-outs for results, to the attitudes and demeanor of your staff members count as part of that experience. Look at everything that you do and evaluate it from the perspective of your members. Customer Experience Cycles Within Lifetime Membership Cycles Customers flow through your gym in cycles. There is [...]