customer

  • /
  • customer

Tag archive for customer

Gym Insight Is Now Servicing Over 2,000 Fitness Businesses

This month, Gym Insight had the honor of welcoming our two thousandth customer!  This is big news for us because we still pride ourselves on bootstrapping our company.  We believe that the focus is customer service and providing innovative software to keep even the smallest fitness studio two steps ahead of the big-box franchise down the street.  Our reputation and the the quantity of customers that we service, speaks for itself.  This family business grew organically and is here to stay.  Come on aboard with us to enjoy personal communications and streaming updates and features of the next generation gym [...]

Read more...

Tackling Membership Retention

Doing Well By Doing Good Membership retention is the one weightiest factor in running your business, after winning initial sign-ups. I’ve been reminded of this because, according to the author of the book Blue Zones, Dan Buettner, almost all of your members will drop out within three years of first signing up. This is your recidivism rate. Improving and extending these numbers will reduce the turnover rate at your gym. The Importance Of Membership Retention Your revenue is going to benefit from marginally extending the averages on your memberships. Revenue comes from your subscriptions and if you are doing the [...]

Read more...
Customer Complaint Graph

How to Handle Gym Member Complaints

When running a fitness center or any other business for the matter, it is only a matter of time till you have to deal with a disappointed or angry customer. This is when you face the challenge of handling the situation in such a way that the customer discovers the best qualities about your gym. If you get lucky, you might even end up earning a lifetime member with several recommendations. Let's see how you can take full control of the situation and turn an upset customer into a loyal member. Controlling Various Forums of Complaints In addition to getting [...]

Read more...