In our latest Gym Owner’s Podcast, “Your Burning Questions Answered,” sales managers Anthony Pasquale and Natalia Schulte cover common questions sent in by gym owners as they struggle to balance customer service and growing a profitable gym. For a full listen, go to our YouTube page at The Gym Owner’s Podcast. Check back often because our sales duo will take on your questions again soon. Q: What do I do about members who don’t want to leave a card on file? This often happens in gyms that start without software in place. And since many members don’t use the gym after [...]
Read more...
Maybe you've heard about how retail giant Target had a huge data breach in 2013. If you were exceptionally unfortunate, you know about it because of fraudulent activity somewhere in your personal credit profile. As a gym owner it may be hitting you particularly hard by interfering with your monthly membership revenue. In response you have to chase after payments and update card numbers on a scale that is putting a lot of pressure on you, your managers and your bottom line. The Target Scandal So, what happened to Target? The short answer is that they had something like 70 [...]
Read more...
Over the years, independent gyms and their counterparts like training studios and bootcamps, have been moving from cash transactions to online payments. This is done through a system called payment processing. A payment processor is a company used to handle credit/debit card transactions through a payment gateway which in turn sends a transaction request to your bank and/or an Automated Clearing House (ACH) provider. When a gym membership is being purchased via a credit card terminal, the information is sent to a system that stores the account details of your customer in order to verify if the customer has sufficient [...]
Read more...
