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Tag archive for communication

When The Phone Rings Opportunity Calls

Did you ever hear the old story about two shoe salesmen who were sent by their employers to one of the poorer countries of the world? The first rep sent back a telegram that said “No good here. Coming home. Nobody wears shoes.” The other one also sent back a telegram: “Great opportunity here! Send shoes! Nobody wears shoes!” That ringing phone in the back office or at the front desk can be so annoying. But you have to remember that the phone is at the heart of your business. If you want that heart to keep beating for a [...]

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Street turning into an arrow with white paint on it saying "Go the Extra Mile"

What is Gym Customer Service?

Customer service is important for any business to succeed. If you own a gym, your revenue source will be directly linked to your membership base. In order to ensure that your gym business survives and remains competitive in today’s fitness industry market, you have to consistently provide your members with high quality service. Customer service plays a vital role in member acquisition and member retention. Gym members that are satisfied with the service being provided by your fitness business will automatically come back to your gym and spread the word to their family, friends, and co-workers. For service providers, like [...]

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