These days it's almost impossible to avoid the online community and customer feedback. Think of that as a good thing! Make the effort to be aware of reviews of your gym or studio and be prepared to respond. The secret is first knowing where to seek them out and then responding to them, before you find yourself digitally tarred and feathered. Of course some of what you get is going to be positive. However in business it's almost impossible to do anything that provides a customer experience that's universally loved. Misunderstandings and miscommunications can occur even in ideal conditions. Just [...]
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If you don't yet have a social media presence for your gym, you really should start now. Your business might have a passionate and active membership out there on Facebook or Twitter, just waiting to engage through social media as a community. Of course, that's the holy grail of social media in business; you want to use social to drive your business. Realistically, you're probably going to have to work at it a bit but once it picks up momentum it'll be much easier than doing promotion all by yourself. Your gym has a community of members and employees. People [...]
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As a business owner, you depend highly on reviews. Yelp is one of the top searched directory and review sites with more than 100 million unique visits since January 2013*. However, Yelp has been criticized for failing to show and tell all reviews posted to their site about your business. You could have more reviews than you are aware of, because reviews could be caught in a filter... Anthony, from Lifestyle Fitness 24/7 in Las Vegas, gives some tips and promotional strategies on how to get the most from your Yelp reviews! * (^ Wilhelm, Alex (2013-02-13). "Yelp surged past [...]
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