In this issue of Hidden Features, we present our newest software update: Recurring Scheduled Payment (RSP), a tool that lets you automatically charge gym services, punch card add-ons, and annual fees. We’ve also added recurring payments to our Sales Guru© membership software – this way you can automate payments through membership packages. Sounds simple, doesn’t it? Truthfully though, this is a game changer. RSP is an essential feature for services requiring regular payments, such as personal training sessions, tanning, massage, smoothie bar access, pickleball courts, towel rentals, and other add-on services. This functionality automates the billing process, ensuring a steady [...]
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At Abb's Muscle & Fitness everyone is younger than the owner. Many of the staff members are Gen Z, individuals born between 1997 and 2012. To manage this young team, owner Abbe Hockaday set aside society's prevailing views and approached them with her own brand of intergenerational acceptance and love. They are the seeds she sows to create an environment that is more ministry than gym. Simply said, this puzzling generation challenges her to think and act at her best. Here are some tips she's discovered to glean the most out of her Gen Z employees. Six simple tools to [...]
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As a gym owner, you would already know that the music you play at your gym defines the ambiance and affects the level of motivation for your members. With different personalities coming to your gym, you are probably having a hard time trying to keep everyone happy with the type of music you play. While hardcore bodybuilders are likely to prefer rock and heavy metal, others might be more comfortable listening to pop and blues. The choice of workout music can also differ a lot according to each type of exercise. When deciding which music or radio station you should [...]
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20 Things Successful Gym Owners Do Everyday Part 2 This is the second part about the things that gym owners should be doing every day to be successful. If you haven't done so yet, go back and read the first part of the list before reading this final part. Dave Ramsey writes about a whole raft of great stuff. He discusses things like getting out of debt and building wealth. If you want to develop a successful abundant life and also make a big contribution it's easier than you think. The list of things that the wealthy do and don't do touches [...]
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20 Things Successful Gym Owners Do Everyday Part 1 I was recently reading a post entitled: "20 Things The Rich Do Everyday" on Dave Ramsey's Website. If you're not familiar with Ramsey and his teachings his website is truly worth giving a close inspection if you're a small business owner or gym owner. He writes about finance and emphasizes getting out of debt and building wealth. When this first came out, it seemed to spark controversy because of the direct percentage comparison with the poor. Regardless, these are great healthy habits to incorporate not only into your own personal life but also carry [...]
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Who Are You? Where You Are Going & The Vision Thing This is a follow-up to the article about the key values that you need to consider in regard to your customers. There are three things which customers value most, in my experience, that I elaborated in the first article of this topic. Beyond that, you will need to decide on your own list of values, because only you know the reason that you got into the gym ownership business in the first place. Likewise, only you can decide on the vision for your organization. The vision statement of your organization sets out [...]
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Powerlifter at Celli's Fitness Center is ready for next move Ryan Celli founded Celli’s Fitness Center in 2007 catering to strength athletes and power lifters. Since then, his privately owned gym has relocated, expanded, and added automated membership sign-up. Like many small gyms, he relies on technology to keep costs down. As he grew, he added cameras, a door controller, programable music, and a self-serve drink station along with a better gym management system. The investments allowed him to scale back hours and employ a staff of only his wife and son. However, he soon found well-placed technology returned more than [...]
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Buying used gym equipment for your business can seem like a cop-out. Why would you invest in second-hand gear for an industry seeped in an Instagram culture? Don’t looks matter here? Uh, no, actually. What matters is keeping your health club in the black so you can stay in business. Last month, Gym Insight’s sales representative interviewed Steven Harvalias, owner of Superfitness New & Used Gym Equipment, based in Burlington, North Carolina, about starting a successful fitness business. In this podcast, Steve and Anthony Pasquale discuss how keeping start-up costs low and customer service at top-of-mind, safeguards an emerging gym’s success. Originally [...]
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As a gym owner, you're constantly balancing spending money with losing money. One of the hardest decisions is always — where to invest your marketing dollars. Although that's a complex question, it might be easier to start at a very basic idea. From how far away will someone drive to exercise at your gym? Most industry experts say about four miles. Gym goers will trek twice that distance, or between six and eight miles, if they can expect a high-end, exclusive club experience. There are exceptions, of course, but we can safely assume the best way to survive – and thrive as [...]
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Hashtags, those crazy little pound signs, are a big part of making social media work for your fitness studio. However, like every marketing tool, hashtags have their own list of do’s and don’ts. Read on to gain a better insight into the best practices of adding hashtags to your social media posts and how to make them work for your gym. What’s the purpose of hashtags? Hashtags direct your post to a community of like-minded people and magnifies your social voice. Additionally, they grow reach organically. That means individuals discover your posts without searching specifically for you or by clicking [...]
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Closing the Sale Thus far in our five-part series “How to Sell Gym Memberships,” we’ve shown how refining and polishing your customer interaction can build value in your health club and steer clients away from focusing on price alone. In Part IV, we discuss the most critical step – closing the sale. This is where your newly gained client knowledge really pays off. Closing the sale By now in the sales process with Joe New Prospect, you’ve: Established a strong rapport by using his name frequentlyExhibited product knowledge that cements your authority as a fitness expertDetermined goals and how long he’s considered joining a [...]
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Why sell branded products at your gym Have you ever considered selling a branded product in your gym or online? They could be water bottles, hoodies, equipment or towels. Whatever. The point is your health club’s name would be on that item, wherever it travels. All the while, reflecting your gym's unique identity and generating a bit more cash for your company. What is the difference between a product and a brand? Products are what you sell but a brand is who you are. Brands are created through advertising, intent, and creativity. Your carefully crafted flagship image is your brand. The [...]
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You’ve probably thought about opening your gym to youth athletes. After all, it’s big business in the United States. About 60 million children play in organized sports every year. And, for better or worse, many parents see their kids' talent as a ticket to college scholarships. With that in mind, creating a program targeted at tween and teen athletes may be a great way to build a base of new customers and make up for billing lost to the pandemic. Selling sports specific training to parents First, make sure new members know about your services. When going through a price presentation, [...]
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With all this coronavirus negativity lurking, just how likely is it an irate member will unleash online over a small incident at your club? Right. So you need to be ready for negative social media. How can you do that? First, put a good plan in place before a problem arises. Create a clear social media policy for your employees. In the simplest terms, a social media policy is a guideline for how everyone should conduct themselves online. Here’s a good template and guide. Establish a gym photography policy. Many larger national gyms have a “no photo” and “no video” policy. And while there’s no keeping phones out of [...]
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Inclusiveness means everyone If you want to train disabled people or your fitness club could grow by catering to special populations as a market niche, there’s a certification that enables you to do just that. It’s the Certified Inclusive Fitness Trainer (CIFT) certification, which was developed by the American College of Sports Medicine, in collaboration with the National Center on Health, Physical Activity and Disability. It’s about helping people Disability Fitness I’m sure you’d agree that, as a fitness trainer or gym owner, it never hurts to have additional tools in your toolbox. You really will benefit if you can cater to specific segments of [...]
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