Danny Fagan, director of customer service Here’s the inside scoop — Daniel’s the guy who’s in charge of keeping our customers happy. We count on him to direct a team of U.S.-based customer service pros who reflect our gym-obsessed focus. Then, because he’s so close to the customer and understands their day-to-day so well, we made him our training specialist, too. Here, he and his team ensure our customers know how to use every feature built into the software, recognizing that no matter how well-designed a product is, there’s always a hurdle to overcome. Read on for the lowdown on Daniel. [...]
Read more...
There are some principles that are true for all businesses, not just for small gyms or fitness centers. You need to find the right balance of service and retail merchandise sales. If you can fit retail into your gym business model it's going to be a good insurance policy. It can complement your memberships, training and class sales. I've written before about retail sales and the pros and cons. I think it's worth revisiting with a few updated thoughts on the subject. Turnover Counts When You Stock in Large Or Small Amounts The key is to move stock and get [...]
Read more...
Whether you have a front desk set up or a 24 hour access health club or studio, Gym Insight's access software works with barcode scanners and keytags. Since we do not provide barcoded keytags, we have received countless requests from our software clients for referrals to a keytag provider. For the best customer experience at the lowest cost and the easiest ordering process, check out 123keytags.com. Owner, Lee Roberts, has been in the fitness commercial business for nearly 20 years. Now, he exclusively specializes in barcoded keytags and works with a wide spectrum of fitness business owners, from large scale [...]
Read more...
Group training involves a fitness trainer from your gym leading a group of participants in their path of fitness. Participants, apart from group camaraderie, also benefit from access to a knowledgeable fitness professional at shared costs. These basic benefits of group training are making more and more fitness enthusiasts go for it in today's world. It is therefore essential that gyms look at this trend and provide an avenue for such people in order to stay competitive in the fitness market. The effectiveness of group training is mainly because of the following factors: Social interaction: For most people, workouts are [...]
Read more...
I know maintenance isn't exactly the most exciting topic to discuss in the world of fitness gyms; in fact it can be straight up DULL. Cleaning is the same boring subject and definitely not sexy, but as previously discussed in the "Keeping Your Business Clean," blog post, I feel that it is equally as important as maintaining your gym equipment. So to spice it up a little, let's think about it this way... every person involved with the fitness center industry is affected by maintenance! How? Members want gym equipment that works. Gym managers always have to keep an eye [...]
Read more...
