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Tag archive for existing members

Gym Customer Service

What Is Gym Customer Service?

What is awesome gym customer service? Customer service is important for any business to succeed. If you own a gym, your revenue source will be directly linked to your membership base. In order to ensure your gym business survives and remains competitive in today's fitness industry market, you have to consistently provide your members with high quality service. Customer service plays a vital role in member acquisition and member retention — research by IHRSA shows interaction with fitness staff significantly decreases member dropout.  Gym members that are satisfied with the service being provided by your fitness business will automatically come [...]

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